FAQ
1. Are your plushies safe for children?
No. My plushies are handmade art pieces, created for decorative purposes only. They are not toys and are not safe for children due to small parts and potential choking hazards.
2. Can I cuddle or sleep with the plushies?
No, these plushies are not made for cuddling or sleeping with. They are delicate art items and should be displayed only.
3. Do the plushies look exactly like the pictures?
Each plushie is unique and handmade. While I do my best to photograph them accurately, there might be slight variations in color, shape, or details due to lighting and the handmade nature.
4. What are your plushies made of?
All plushies are handmade and decorated with polymer clay and various fabrics. This makes them delicate and special.
5. Do you ship worldwide?
Yes, I ship worldwide. All orders (except sticker-only orders) include a track and trace code. Shipping times vary greatly depending on the destination.
6. How long does shipping take?
Orders are shipped within 2 working days.
Within Europe: usually 1–2 weeksOutside
Europe: usually around 3 weeks
Please note
that delays may occur and I cannot guarantee delivery dates.
7. Do you include taxes in your prices?
No, taxes and import duties are not included.
You are responsible for any local customs fees, taxes, or import duties in your country.
8. Can I return my order?
Yes, you may return your item within 14 days of receiving it. Please refer to my Return Policy for full details. Returns must be sent with tracking and in original condition.
9. Can I use your photos or videos?
No. All images, videos, and designs are the property of SaritaSangerArt and may not be used or shared without permission.
10. My order arrived damaged. What now?
Please contact me immediately with clear photos of the damage and packaging. I will do my best to help you with a solution.
11. How do I submit a custom Dreadly?
Take a look at the Custom page.
All information can be found there!
12. I want to cancel my order, what can i do?
Because I process orders and create shipping labels as quickly as possible, cancellations are not possible after purchase. Returns are still an option. Please check the refund policy for more information.